RETURNS & EXCHANGES

MEASURES DURING THE STATE OF EMERGENCY

Changes and Returns: Dear customer, due to the current situation, we are currently unable to accept returns and/or exchanges for personal items, such as clothing, eyewear, and safety equipment, due to our COVID-19 safety and hygiene protocol. If you have any questions, please contact us at info@katzerperu.com. For all other products, we will process them as detailed below.

DELIVERIES

The terms delivery time and dispatch time have different definitions. Delivery time is known as the time it may take to get from a point of departure to a point of arrival, and dispatch time is known as the time it takes to process your order until it is ready for dispatch. Dispatch times begin to count once the purchase is confirmed. Delivery times begin to count once dispatch is confirmed . In Metropolitan Lima and Callao they have a period of 1 to 2 business days and in the provinces , 2 to 3 business days (business days: weekends / calendar holidays and holidays determined by the state are not considered; for more details on attention times, please review our Shipping Terms . No calls are made prior to delivery). If during the established period, the two visits are made and the client or person in charge of receiving the product is not at home, the initially agreed period will be extended, after coordination with the client; in addition, the client must pay for the third visit to the registered address or store to pick up the product, according to the given agreement. If the USER is not contacted on the telephone numbers and contact emails registered on THE WEBSITE, after 3 (three) unsuccessful attempts to contact, the order will be cancelled.

The estimated delivery time will be as indicated in the purchasing process on THE WEBSITE and will be confirmed in the product shipping date confirmation email.

If you have any additional questions about delivery times, please email us at info@katzerperu.com .

According to established policies, the customer or the person receiving the order is required to check that the box or bag containing the product is sealed and shows no signs of prior opening (opening, other packing tape, or damage to the box). If this is detected, do not accept the product and must immediately contact THE COMPANY. After accepting the product, the CUSTOMER may not file a claim for damage to or missing parts. Only claims for warranty issues or any other issues described in the Return and Exchange Policy will be addressed.

Important Notice: The sale and delivery of products is subject to availability and stock availability. If a product is unavailable, THE COMPANY will immediately notify the customer and refund the full price paid for the product, plus shipping and other charges.

DELIVERY HOURS: 11:00 - 19:00

EXCHANGES AND RETURNS

All product exchanges must be made via email to info@katzerperu.com for prior coordination. The customer must return the product without any signs of tampering and/or use, with the original packaging and corresponding labels, within 5 business days of receiving the product. Customers in the provinces who wish to make exchanges after prior coordination must assume the shipping cost again, as our shipping process ends when the correct product requested by the customer is shipped.

In case of returns or order cancellations, please send an email to info@katzerperu.com and indicate the reason for your cancellation. If your request is accepted, your refund will be processed according to the payment method used. Credit or Debit Cards will be charged a refund, which takes approximately 25 to 30 business days. If your purchase was made with Cash Payment, your money will be returned to the account provided by the account holder (third-party accounts will not be accepted) within a maximum of 10 days.

Refunds will be effective as long as the following conditions are met:

- In case the item has any manufacturing defect.

- In the event of an error in the item sent, as long as the original packaging and label are preserved and there are no signs of damage.

- In case there is no stock.

- Refunds for credit or debit card purchases will be issued directly to the customer's card within approximately 25 business days.

- If the customer has received a correct order delivery/exchange and requests a return, the refund will only be based on the value paid for the product, as the delivery value has not been paid. The customer must assume the additional freight cost of transporting the product from the customer's home to our warehouse.

For all types of refunds, the cardholder's information must be correct; otherwise, processing times will be longer. The required information is:

• First and last name

• ID

• Order number

• Email registered on THE WEBSITE

• Bank account details

Important:

- Exchanges are only made once, subject to stock availability at the KATZER physical store, and the store's current price will be honored. If the exchange is for the same product but a different size, the customer's original purchase price will be honored. If the exchange is for a different color or model, the customer must pay the difference. When the customer goes to the indicated store to exchange the product, they must show the confirmation message received from customer service. All exchanges are made once the customer receives the order.

- Change times: Monday to Friday from 9:00 a.m. to 5:00 p.m. and Saturdays from 9:00 a.m. to 2:00 p.m. (by prior arrangement).